Systems people actually use
Adoption isn't a training problem. A short field guide to building digital tools that weird people open without being told to.
If you need a training deck, the system already lost. Adoption is a fit problem wearing a training problem's coat.
Field notes
- Watch the real workflow first. The documented one is fiction.
- Ship embarrassingly small. Let usage pull the rest.
- Match the language. If the buttons don't sound like the room, the room won't trust them.
- Make one moment delightful. People forgive a lot for one detail that feels like it was made for them.
Delight is not decoration. On a tight budget it's the cheapest adoption strategy you have.